POSITION DESCRIPTION: GCCFI LOGISTICS AND DAY TOUR SPECIALIST
The Grand Canyon Conservancy Field Institute (GCCFI) Logistics and Day Tour Specialist supports day tours and events at the South and North Rim of the Grand Canyon.
Duties include executing operational logistics, articulating program offerings to potential participants, welcoming participants of South Rim classes, and serving as the primary tour guide for GCCFI day tours and rim walks.
The position is a full-time, non-exempt, benefit-eligible position that reports to the GCCFI Program Manager located at the South Rim of Grand Canyon, AZ.
PRIMARY RESPONSIBILITIES
Duties vary with the workload and GCCFI team availability and could include, but are not limited to, the tasks listed below.
Administrative Support
Executes logistics, scheduling, and communications for onsite events to participants, staff, and instructors
Performs data entry and quarterly reporting of program enrollment
Monitors the main GCCFI e-mail account and phone line
Assists GCCFI leadership in developing and planning day tours and onsite events
Logistics
Maintain inventory tracking, ordering, and restocking of GCCFI supplies, forms, and equipment
Inspect GCCFI vehicles and equipment to ensure readiness for GCCFI trips and classes
Reserve vehicles, housing, and office spaces for GCCFI trips and classes
Coordinate logistics, including meeting space, food and beverage, audio-visual equipment, and printed and digital collateral for GCCFI events and training
Assist with participant medical synopsis, as requested
Programs
Provide instruction and backup instruction for on-demand and scheduled day classes
May accompany the primary instructor with classes destined for remote areas
May assist participants experiencing difficulties in exiting the canyon
This position will be on-call as a shared responsibility between the GCCFI team during multi-day trips and/or day trips below the rim to ensure proper communication with staff, authorities, and family members in case of emergencies.
GCC CORE VALUES
GCC has identified four core values representing how we interact with our employees, partners, visitors, supporters, and followers.
Our values include:
Integrity: We are honest, respectful, inclusive, caring, and accountable for our actions.
We operate at a high level of excellence, utilizing our resources to their best and fullest potential.
Education: We are a dynamic learning organization uniquely positioned to cultivate the awe of the Grand Canyon.
Service: We embrace our role as a valued partner of the National Park Service at Grand Canyon National Park and will provide the highest level of excellence in every interaction with employees, partners, visitors, supporters, and donors.
Connection: We foster a sense of wonder and adventure for the Grand Canyon.
WORKING CONDITIONS
This position contains 50% sedentary office work requiring long periods at a desk performing repetitive tasks such as typing and data entry
This position contains 50% fieldwork with short and remote hiking on the rim and into the canyon
Performs job duties in an office setting, working with a computer and with colleagues
Grand Canyon Conservancy is an Equal Opportunity Employer
MINIMUM QUALIFICATIONS
1 to 2 years of experience in Data Entry
Valid AZ Driver’s License
Proficiency with Microsoft 365 Office and Microsoft Outlook applications; ability to learn other applications, including reservation software
Ability to hike to remote areas below the rim of the Grand Canyon without assistance
PREFERRED QUALIFICATIONS, SKILLS, AND CHARACTERISTICS
Certification in Wilderness First Responder (WFR) and/or Wilderness First Aid experience
Experience and knowledge of hiking on corridor and threshold trails at Grand Canyon
High-level, professional interpersonal skills both in person and by phone or e-mail; demonstrate active listening skills, foster trust, maintain a positive attitude and sense of humor, build rapport, sensitive to diverse perspectives and communication styles
Strong commitment to ongoing knowledge acquisition and the ability to effectively convey this knowledge to participants
Well-developed customer service ethic with high expectations for quality and a keen level of attention to detail
Demonstrated ability to remain calm and level-headed in stressful situations
Ability to promote a positive and productive workplace environment
Ability to perform data entry and keep accurate records
Ability to work evenings, weekends, and occasional holidays as needed